Do you sell to consumers?
I am a consumer and I received a DEI item as a gift. Can I return it?
What are the minimum order amounts?
Do you accept all credit cards as a form of payment?
What is the MOQ (minimum order quantity)?
How do I use the product portfolio?
I just placed an order but I don’t see it in my account order history.
Can I order only specific designs or colors? Do I have to order the full assortment?
How do I get set-up for net 30 terms?
How do I get catalogs mailed to me?
Shipping & Returns
What is your Freight Policy?
How long will it take for my order to ship?
How do I add a new shipping address to my order?
Where do you ship from?
Do you offer drop shipments?
When an item is marked as back-ordered, when can I expect to receive this item?
Is there a time limit on returns and damages?
How do I know who my DEI Sales Rep is?
When do I need to order summer and seasonal items to ensure availability?
Do you offer name drop/monogram/personalization services?