Willow Street Designs by dei (Dennis East International) is a wholesale distributor and we only sell directly to retailers at this time. We do not sell goods for individual sale. Please contact us to find a retailer near you that sells our products.
I am a consumer and I received one of your items as a gift. Can I return it?
You need to contact the retailer where the item was purchased it. We do not offer returns or refunds for consumer purchases.
What are the minimum order amounts?
The minimum opening order for a new customer is $200
The minimum re-order for an existing customer is $100.
Do you accept all credit cards as a form of payment?
Yes – we accept Visa, MasterCard, American Express and Discover.
What is the MOQ (minimum order quantity)?
This is the number of pieces you need to order for each Item number. Example: SKU 85222 wine sweater bottle bags are 6 assorted and the minimum is 12 pcs. You would need to order a minimum of 12 pieces and you would receive 2 of each design. We also offer break pricing for a higher MOQ.
How do I use the product portfolio?
Create your own Willow Street Designs by dei catalog with the Product Portfolio tool. Add items to the Product Portfolio by selecting ‘Add to PDF’ on the product detail page. After all items are added click the ‘Product Portfolio’ link in the upper right hand corner. Select ‘create PDF’ and select the layout you would like to view and select ‘create PDF’.
I just placed an order but I don’t see it in my account order history.
Orders placed on the website will not appear in your account information until the order has been processed and updated on the website. Your recent orders should appear in your order history within 24 – 48 hours after being placed on our website.
Can I order only specific designs or colors? Do I have to order the full assortment?
We are not set up to break assortments so you will need to order the full assortment.
All orders shipped freight prepaid on the Willow Street Designs by dei (Dennis East International) shipping network within the contiguous 48 States, with available stock weighing 700 pounds or less, will ship FOB South Yarmouth at a flat rate of 15% of our catalog price via UPS. Orders larger than 700 pounds may be delivered on our network via common LTL carrier with the same 15% flat rate terms. Out of country shipments will be shipped FOB South Yarmouth to any US Port or border state prepaid at the 15% flat rate. Shipments to Alaska will ship prepaid at a flat rate of 25% of our catalog price. As always, our customers are welcome to use their own preferred 3rd party carrier for delivery. We will honor all claims for product shipped on our network. We will not be held responsible for any damage claims on customer pickup shipments, where the goods transfer ownership at our dock. Back orders will be shipped as product is received provided the value is over one hundred dollars.
How long will it take for my order to ship?
If product is in stock, most orders ship within 3-5 business days after the order is received and processed.
How do I add a new shipping address to my order?
While in your shopping cart, click ‘Manage Addresses’ above shipping information. Select ‘edit’ for the address you wish to modify or add a new shipping address. Select ‘save and back’ to save the alternate address. Use the drop-down arrow in the ‘ship to’ field to choose which address to use.
Where do you ship from?
We ship from our warehouse located in South Yarmouth, Massachusetts.
Do you offer drop shipments?
We do not offer drop shipments. We only ship to a place of business.
When an item is marked as back-ordered, when can I expect to receive this item?
Back orders are usually shipped within 3 – 6 weeks however new items may take between 90 – 120 days depending on the item. Please call customer service at 1.800.430.5665 if you have questions re: availability.
When do I need to order summer and seasonal items to ensure availability?
It’s very important to pre book our new summer and seasonal items to ensure you will receive items by your requested ship date. We recommend pre booking new summer items in July (available to ship 12/1) and new seasonal items in January (available to ship 8/1).
Do you offer name drop/monogram/personalization services?
We offer products that can be monogrammed or personalized.
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