If you have been watching the news, you have seen there is a very serious situation in China and has impacted many, many lives. First and foremost, DEI will continue to keep those effected by the Coronavirus all over the world, and especially in China in our thoughts and prayers. Our Hong Kong office employees continue to work from home, and we will continue to send them supplies to help combat this unpredictable virus. It is a very fluid situation and changing daily.
We have had many phone calls and emails asking how the Coronavirus will impact our Hong Kong employees, sales teams, warehouse employees, our production teams, and our customers orders. Below is some important information we have put together to share with you.
- Factory delays in production and shipping are beginning now. New product and re-orders on current Everyday and Summer favorites will be late to arrive, and some manufacturing orders have already been cancelled. Those effected by the cancellations have already been contacted. We do not have any additional information on more delays, and in some cases, we haven’t been able to get in touch with the factories who create these products. We will continue to update our website and customers the best we can with delays and cancellations.
- We are advising customers to place Pre-Book orders on new Fall, Halloween, and Christmas now – with a deadline by March 15th. By this time, factories should be reopened and we will be able to place orders on new products with an estimated arrival in August – to be able to ship to our customers soon after. Any orders placed after March 15th may be faced with availability issues as we will sell out of seasonal product arriving during that time for the holiday season.
Please do not hesitate to call us, call your sales rep, or email us if you have questions or need a bit more information to help understand this situation. We are actively keeping up on this situation daily. We will advise our sales teams and customers as more information becomes available.
Thank you for your continued support. We look forward to continuing to grow our relationship with our factories and customers in 2020.